We currently offer free shipping to the following regions:

• Contiguous United States
• Canada
• United Kingdom
• Australi
• Major EU countries (including Germany, France, the Netherlands, Italy, etc.)

If your country is not listed above, feel free to contact us at 📧support@cozypops.com to check shipping availability.

We ship from the warehouse closest to your delivery address to ensure the fastest possible delivery.

If a product is temporarily out of stock at your nearest location, we may ship from another regional warehouse.

All orders are processed and shipped within 3–5 business days after payment confirmation.

Please allow additional time during peak seasons or promotional periods.

Once your order is shipped, a confirmation email will be sent with a tracking number.

You can track your order through the carrier’s website or our Order Tracking Page.

If your package is still in transit or within the expected delivery window, we will assist in contacting the carrier.

However, if the tracking status shows “delivered,” we are unable to offer refunds or compensation.

Please note that CozyPOPs is not responsible for packages lost, stolen, or misplaced after confirmed delivery to mailrooms, front desks, or building lobbies.

If your order has not yet been shipped, please contact us at 📧support@cozypops.com with your order number and updated address.

Once your order has shipped, we are unable to modify the delivery address. You may contact the carrier for further assistance.

Yes. If you'd like to delay shipping, please email us with your order number and preferred shipping date before the order is dispatched.

Once your order has shipped, we cannot delay or modify the shipment.

If you have any questions about your order or this shipping policy, please reach out to us at:

📧 support@cozypops.com